PRIVACY POLICY

We collect information that you provide directly to us, including: • Personal identification information (name, email address, phone number) • Shipping and billing addresses • Payment information (processed securely through third-party gateways) • Account credentials • Purchase history and preferences • Communications with us

We use the information we collect to: • Process and fulfill your orders • Communicate with you about your orders and account • Provide customer support • Send you marketing communications (with your consent) • Improve our Platform and services • Comply with legal obligations • Detect and prevent fraud

We may share your information with: • Service providers who assist in operating our Platform • Payment processors • Shipping carriers • Legal authorities when required by law • Business partners with your consent We do not sell your personal information to third parties.

We use cookies and similar tracking technologies to: • Remember your preferences • Analyze Platform usage • Improve user experience • Provide personalized content You can control cookies through your browser settings.

We implement appropriate technical and organizational measures to protect your personal information, including: • Secure socket layer (SSL) encryption • Regular security assessments • Access controls and authentication • Secure data storage However, no method of transmission over the internet is 100% secure.

Under POPIA (Protection of Personal Information Act), you have the right to: • Access your personal information • Correct inaccurate information • Request deletion of your information • Object to processing • Withdraw consent • Lodge a complaint with the Information Regulator Contact us to exercise these rights.

We retain your personal information for as long as necessary to: • Fulfill the purposes outlined in this policy • Comply with legal obligations • Resolve disputes • Enforce our agreements Account information is retained while your account is active and for a reasonable period thereafter.

Our Platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Your information may be transferred to and processed in countries other than South Africa. We ensure appropriate safeguards are in place for such transfers. We operate primarily within South Africa and comply with South African data protection laws.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of the Platform after changes constitutes acceptance of the updated policy.

We are committed to complying with the Protection of Personal Information Act (POPIA). We process personal information lawfully, fairly, and transparently. We collect only necessary information and use it for specified purposes. We maintain the quality and security of personal information.

We may send you marketing communications about our products and services. You can opt out of marketing emails by: • Clicking the unsubscribe link in our emails • Contacting us directly • Updating your account preferences We will process opt-out requests promptly.